FAQ's
🛍 Shipping & Delivery
Q: When will my order arrive? A: All orders are packed with love and dispatched within 2 business days. Delivery times vary by location, but we'll send tracking the moment your items hit the road. For full details, visit our .
Q: Do you offer express shipping? A: Absolutely. Select express shipping at checkout for faster delivery. Glow sooner, move stronger.
🔁 Returns & Exchanges
Q: What’s your return policy? A: We accept returns within 14 days of delivery. Items must be unworn, with tags attached. For more details, visit our .
Q: Can I exchange sizes? A: Of course. If your EVLETICS piece doesn't fit quite right, reach out and we’ll guide you through the size exchange process.
💎 EVLITE Rewards
Q: How do I earn EVLITES? A: Every order earns EVLITE Points — your currency of empowerment. Collect them, redeem them, and glow your way to exclusive drops.
Q: Where can I check my EVLITE balance? A: Log in to your account and head to the EVLITE Rewards section. Your sparkle status awaits.
Q: Can I earn points by referring friends? A: Yes! Share the movement. Earn EVLITES when your friend's shop — they get a discount, and you get rewards. Win-win.
Q: Will my points expire? A: EVLITES never expire as long as you have activity on your account. Keep shining and collecting as you grow.
🎽 Products & Fit
Q: What sizes do you offer? A: EVLETICS ranges from 2 to 5XL. Our fit is designed for movement and confidence, so you can shine your way.
Q: My child is between sizes — what should I do? A: We recommend sizing up if your child prefers a looser fit. Our pieces are made for movement, so they’re flexible where it counts. Reach out — we love helping you find the perfect fit.
Q: Do EVLETICS pieces stretch or run true to size? A: Most styles have stretch designed into them for active play. Check each product’s description for specific fit notes.
Q: How do I care for my EVLETICS pieces? A: Cold wash, gentle cycle, use wash bag for added protection, no tumble drying. Treat them like the empowering essentials they are.
💳 Payment Options
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Afterpay — shop now, pay later in four easy instalments. Because flexibility fuels freedom.
Q: Is it safe to shop on your site? A: 100%. EVLETICS is powered by Shopify’s secure checkout. Your data is protected with the latest encryption technology.
🎁 Gifting & Special Orders
Q: Can I send EVLETICS as a gift? A: Absolutely. Just leave a note at checkout and we’ll remove pricing from the package. Want to add a message? We've got you.
🚨 Order Issues & Support
Q: I made a mistake with my order. Can I change it? A: If your order hasn’t been packed, we’ll happily update it. Send us a message as soon as possible and we’ll do our best to help.
Q: My parcel arrived damaged or incorrect. What now? A: Oh no — that’s not the EVLETICS experience we aim for. Reach out immediately with a photo of the issue and we’ll resolve it swiftly.
🌎 Sustainability & Ethics
Q: Are your products sustainable? A: We’re evolving every season — from recycled packaging to low-impact fabrics, sustainability is woven into our future. We’re committed to progress and transparency.
Q: Do you support ethical manufacturing? A: Yes! Our manufacturing partners uphold high ethical standards, ensuring safe conditions, fair pay, and quality that empowers every wearer.
📦 Order Tracking & Dispatch
Q: How can I track my order? A: Once your order ships, we’ll send you an email with a tracking link. You’ll be able to follow your EVLETICS parcel as it makes its journey to you.
Q: What if my order doesn’t arrive? A: First, check your tracking link for updates. If it’s been more than 10 business days with no movement, let us know and we’ll investigate with our courier team.
✨ Brand & Mission
Q: What does EVLETICS stand for? A: EVLETICS blends “evolution” and “athletics.” We empower kids to grow strong — inside and out — through movement, style, and self-expression.
Q: Where are EVLETICS pieces made? A: We proudly design all pieces in Australia. Manufacturing is done through ethical partners who share our commitment to quality, sustainability, and empowerment.